General terms and conditions of business
1. Scope
The general terms and conditions apply to the rental of the holiday accommodation for accommodation as well as all other services provided by the landlord for the guest.
2. Booking
Bookings for holiday accommodation can be made by email, telephone, or via the website and booking portals. The booking is confirmed upon receipt of the booking confirmation, which is sent to the guest after the booking. The booking is legally binding upon receipt of the booking confirmation. By booking, the guest also accepts these general terms and conditions and the house rules, which the guest can review in advance.
3. Stay
Guests are responsible for treating the holiday accommodation, including its inventory and furnishings, with care. Guests are responsible for cleaning the holiday accommodation during the rental period. Guests are also responsible for ensuring that the windows are closed, the lights are turned off, and the radiators are turned down when leaving the apartment.
Use of the holiday accommodation is reserved for the guests specified in the booking. If more people than agreed use the holiday accommodation, a separate fee per person must be paid, but the maximum number of guests per accommodation may not be exceeded. Subletting or transferring the holiday accommodation to third parties is not permitted.
During your stay, the house rules, which are available to guests, apply. In the event of violations of these general terms and conditions or the house rules, the landlord is entitled to terminate the tenancy immediately and without notice. There is no legal right to a pro rata refund or compensation.
4. Payment
The guest is obligated to pay the landlord's applicable prices for the use of the holiday accommodation and any additional services offered or used by the guest. For long-term bookings, the total price is due within 14 days of booking and transferred to the landlord's account. For short-term bookings, the total price is due immediately after booking confirmation. In the event of late payment, the guest will receive a payment reminder. If payment is not made thereafter, reminders will be sent to the guest, each with a reminder fee of €15.
5. Withdrawal
If the rental agreement is cancelled, the tenant is obligated to pay a portion of the agreed price as compensation. Cancellations must be made in writing. The amount of compensation is based on the following schedule:
- up to 30 days before arrival: free of charge
- up to 7 days before arrival: 50% of the rental price
- for less than 7 days: 80% of the rental price
- in case of no-show: 100% of the rental price
- in case of cancellation during the stay: 100% of the rental price
The landlord may cancel the booked service without giving reasons up to 30 days before arrival. Any payments already made will then be refunded in full. Later cancellation of the contract is also permissible in the event of force majeure or other unforeseeable circumstances that make the booked stay impossible. In this case, liability is limited to the refund of the rental price. In the event of a justified cancellation, the guest is not entitled to compensation. Liability for travel and hotel costs is also excluded. We recommend taking out travel cancellation insurance.
6. Liability
The landlord is liable, within the scope of his duty of care, for the proper provision of the rental property. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences due to force majeure, is excluded. The landlord also assumes no liability for the loss of items or theft in the house or on the property. The guest is liable for any damage caused intentionally or through gross negligence. Arrival and departure are also the guest's own responsibility and liability. In addition, a fee of €50 is due for the loss of the keys to the holiday accommodation.
7. WLAN
The landlord provides Wi-Fi internet access in their holiday accommodation. The tenant will receive access information from the landlord upon arrival. The landlord grants the tenant shared use of the Wi-Fi access for the duration of their stay in the holiday accommodation.
Should the landlord become aware of illegal use of the Wi-Fi access (file sharing, pornography, etc.) by the tenant, the landlord will immediately prohibit the tenant from using the Wi-Fi access and inform the authorities of the misuse. The landlord is not liable to the tenant for disruptions to the Wi-Fi access. The landlord is entitled to restrict the scope of use of the tenant's Wi-Fi access at any time.
The landlord assumes no liability for any damage (malware, etc.) caused by the use of the Wi-Fi access. The tenant is responsible for ensuring the security of their data.
If the tenant uses paid services or similar via the Wi-Fi, he or she will be responsible for all costs incurred.
8. Pets
Pets of any kind are only permitted after prior agreement. Failure to comply with this rule will result in the landlord's right to terminate the rental agreement without notice and to arrange for professional cleaning at the tenant's expense. Any damage caused by pets is the responsibility of the tenant.
9. Smoking
Smoking is not permitted inside the holiday accommodation. In case of non-compliance, the landlord reserves the right to terminate the rental agreement without notice and to arrange for professional cleaning at the tenant's expense. Any damage caused by pets is the responsibility of the tenant.
10. Written form
Amendments and additions to these General Terms and Conditions must be made in writing. This also applies to changes to this written form clause. Furthermore, no verbal agreements have been made.
11. Severability Clause
Should individual provisions of these General Terms and Conditions be invalid or unenforceable, or become invalid or unenforceable after their knowledge, this shall not affect the validity of the remaining provisions of these General Terms and Conditions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come as close as possible to the economic objectives pursued by the parties with the invalid or unenforceable provision.